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Frequently Asked Questions

How do I book an appointment?

Find your nearest branch on our home page, open its page, and use the booking calendar to choose a service and a time that suits you. You'll receive a confirmation by email.

Do I need to go through my GP to book?

No. For the services we offer you can book directly with the pharmacy — you don't need a GP referral. Just choose your branch and book online, or call the branch.

What vaccinations do you offer?

We run travel and other vaccination clinics. See our Travel Vaccinations and Other Vaccinations pages for the full list and prices, then book at your nearest branch.

Which branches offer the Yellow Fever vaccine?

Yellow Fever is available at selected branches — Breaston, Castle Donington, East Leake and Kirkgate (Newark).

How do I find my nearest pharmacy?

Use the branch finder on our home page. Each of our 12 branches has its own page with its address, opening hours, a map and online booking.

I need some advice about a medicine — can you help?

Yes. Call your nearest branch and ask to speak to a pharmacist, or pop in — our pharmacists are always happy to help.

Do you offer NHS services?

Yes. Alongside our private services, our pharmacies provide NHS services including Pharmacy First and NHS prescriptions. Ask in branch about what's available.

How do I contact a specific branch?

Every branch page lists that branch's own phone number and email. You can also see the full directory on our Contact page.

I think there is an error in the information you have given out — who do I tell?

Please let us know — we want all our information to be as accurate as possible. Use our Contact page or call the branch and we'll put it right straight away.