A number of people have got a letter like the one shown below. The letter looks official and so you might think it has come from the NHS. It has not come from the NHS or from Evans Pharmacy. It is inviting you to get your repeat prescriptions from a company called Pharmacy2U. Here are some important facts about Pharmacy2U that we think you should know:
• Pharmacy2U is not your local community pharmacy and has nothing to do with us.
• Pharmacy2U is a distance selling (internet only) pharmacy based on an industrial estate.
• As a patient, you cannot have any face-to-face contact with Pharmacy2U. This is because distance selling pharmacies like this are only allowed to deal with patients by post, telephone or internet, not in person.
• Prescriptions from Pharmacy2U are delivered by Royal Mail, unlike your medications handed to you in the
pharmacy by a member of our team, or personally delivered to you by our own driver.
• In October 2015, Pharmacy2U was fined £130,000 for selling its patients’ details to marketing companies including
an Australian lottery. The Information Commissioners Office subsequently found that this data was used by the marketing companies to deliberately target elderly and vulnerable patients.
• Over Christmas 2015, Pharmacy2U failed to send out prescriptions for three weeks, leaving thousands of patients stranded without their essential medicines.
• In February 2017, the Care Quality Commission inspected Pharmacy2U and found that
it was “not safe, effective or well led”.
We believe that an internet business like Pharmacy2U is no substitute for your local pharmacy. Please support us to continue caring for you and your family by ignoring any correspondence from Pharmacy2U and obtaining your prescriptions here at your local NHS community pharmacy.
If you want to continue to get your prescriptions from Evans Pharmacy
If you want to continue to get your medicines from us then do not complete the form. Either ignore the letter or bring it into one of our pharmacies. We will ensure that your prescriptions continue come to us. If you have filled in the form and sent it off already, please come into one of our pharmacies and we will help to ensure that your prescriptions continue to go to a pharmacy of your choosing.
Evans Pharmacy offers the same services that Pharmacy2U are advertising without charge. Please ask our staff for details of any additional services that you would like.
You can read more about Pharmacy2U in the following media articles:
Thank you for your support.
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